Email Rules for Law Firms

//Email Rules for Law Firms

Does your firm stay on top of client communications and handle emails the right way? We were inspired by this piece, “9 Rules for Emailing from Google Exec Eric Schmidt,” to bring you some of our own.

  • Keep conversations organized.
    Communications with clients are likely to be important later on, so lawyers must make sure that these emails can be easily found again. If all your firm’s communications are well-organized, your team will also be able to reference messages from an old project when they can provide guidance on current work.
  • Include relevant members of the team.
    In order to move efficiently and fulfill client expectations, the relevant people at your firm and those working with your client should be included in all emails. This way, there’s no need to go back and fill team members in: they will all have the necessary information.
  • Don’t duplicate conversations.
    Law firms lose time by repeating the same conversations over and over. When you can, simply forward an old message with a brief note in answer to a question from a client or colleague or use the template feature on your email program. A carefully-organized inbox will also help you and your colleagues avoid these repetitive questions yourselves.

How can law firms stay on top of client communications?

Smokeball brings your firm a centralized, organized hub for all client communications. If you or any of the other lawyers at your firm have ever forgotten or lost track of a message that required a response, it may be time to upgrade your firm with Smokeball.


What email rules for law firms would you add to our list?

Need help getting your firm’s documents in order?  Download our 6 Steps to Better Document Management White Paper!

Photo Credit: nuggety247 via Pixabay


By |October 23rd, 2014|

About the Author:

For years, Josh has helped lawyers become more organized, productive, and profitable. A trained litigator, Josh came to Smokeball from a large east-coast law firm where his practice focused on franchise, insurance, marine, and general litigation. His work with Smokeball, and his continued passion for what he does each day, is driven by a desire to help lawyers and their staff do better in every way. Knowing well the stress and strain put on today’s legal professional, he regularly focuses on improving work and life in the law. He has traveled the country working with and learning from lawyers and their staff. Josh speaks regularly to bar associations about successful law firm practices and other legal topics. Recent notable engagements have been with the Chicago Bar Association, the Illinois State Bar Association, and the Missouri Bar’s Solo and Small Firm Conference. In addition to his work at Smokeball, Josh serves on the Writing Resource Center staff at The John Marshall Law School. Besides legal technology, his research interests include judicial decision-making, jury decision-making and psychology, and legal writing. He has written and overseen research exploring causal effects of sex/gender on federal appellate court decision-making, and assisted with research for a forthcoming textbook on judicial decision-making. Additionally, Josh sits on the Board of Directors of Chicago-based Community Activism Law Alliance and on the Board of Directors of Chicago Fringe Opera Company. Josh holds his J.D., cum laude, from Washington University in St. Louis, where he served as a Senior Editor of the Wash. U. Law Review, held the prestigious Thompson Coburn Research Fellowship, served as Research Assistant to then-Vice-Dean (now Chancellor) Andrew D. Martin, and clerked at the U.S. District Court for the Eastern District of Missouri. He holds a B.A. in Political Science and a B.M. in Music Performance with Honors Scholar distinction from the University of Connecticut, making him a Huskies basketball fan through and through. Follow Josh’s activity on LinkedIn, and keep up with new articles on the Smokeball Blog.