Empowering Your Legal Staff To Work Without You

//Empowering Your Legal Staff To Work Without You

Does the thought of leaving your legal staff to fend for themselves in your absence strike fear into your heart? Whether you’re at lunch with a client, in court or at a closing, spending time away from your office is unavoidable. During these windows of unavailability, it’s inevitable that other legal staff members will have to field phone calls and answer client questions while you’re away. The stressors in this situation stem from the unknown. Will your staff be able to find this client’s file? How can they properly help them if they don’t know any specifics about this matter? Although this predicament seems challenging, with a tool like Smokeball, you and your team can feel confident about their ability to help clients even when you’re away.

Lost files and disorganized matters won’t plague your legal staff anymore. From the Smokeball home screen, users can conduct a full text search to locate the information needed to help the client. Once inside the client’s digital file, anyone on your staff with access to Smokeball case management software can see the specific details of that matter, the documents and emails sent to and from the client, next steps and any extra notes left by the attorney on the matter.

This method of organization allows anyone on your staff the ability to take a look at a matter they might not have much knowledge about and quickly digest the details. Client questions can be answered more thoroughly and in less time, as all the information they need is accessible from one reference page. If managing client satisfaction is one of your priorities (and it should be!), consider empowering your staff with organization help from Smokeball.

By | January 27th, 2015|

About the Author:

For years, Josh has helped lawyers become more organized, productive, and profitable. A trained litigator, Josh came to Smokeball from a large east-coast law firm where his practice focused on franchise, insurance, marine, and general litigation. His work with Smokeball, and his continued passion for what he does each day, is driven by a desire to help lawyers and their staff do better in every way. Knowing well the stress and strain put on today’s legal professional, he regularly focuses on improving work and life in the law. He has traveled the country working with and learning from lawyers and their staff. Josh speaks regularly to bar associations about successful law firm practices and other legal topics. Recent notable engagements have been with the Chicago Bar Association, the Illinois State Bar Association, and the Missouri Bar’s Solo and Small Firm Conference. In addition to his work at Smokeball, Josh serves on the Writing Resource Center staff at The John Marshall Law School. Besides legal technology, his research interests include judicial decision-making, jury decision-making and psychology, and legal writing. He has written and overseen research exploring causal effects of sex/gender on federal appellate court decision-making, and assisted with research for a forthcoming textbook on judicial decision-making. Josh holds his J.D., cum laude, from Washington University in St. Louis, where he served as a Senior Editor of the Wash. U. Law Review, held the prestigious Thompson Coburn Research Fellowship, served as Research Assistant to then-Vice-Dean (now Chancellor) Andrew D. Martin, and clerked at the U.S. District Court for the Eastern District of Missouri. He holds a B.A. in Political Science and a B.M. in Music Performance with Honors Scholar distinction from the University of Connecticut, making him a Huskies basketball fan through and through. Follow Josh’s activity on LinkedIn, and keep up with new articles on the Smokeball Blog.

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