Often heard throughout the office, either providing clients insightful tips or cracking a joke, you’ll find Client Success Manager, Ian Sperry. Ian has played a large part in ensuring our clients are given the proper training and tools when it comes to using Smokeball, so at the end of the day they’re able to increase their productivity. Without further ado…Ian Sperry.
Position at Smokeball: Client Success Manager
When did you start at Smokeball? I started almost two years ago.
What does a day in the life of Ian Sperry at Smokeball entail? I get in, have too much coffee, and check my emails and calls. The rest of my day is filled with helping my clients get the most out of Smokeball. This can take the form of a personalized training, consultative call, or check in calls. I just try to make myself as available to help my clients as a can be.
What is the most rewarding part of your job? The most rewarding part of my job is when my clients tell me how much easier their lives are because they have Smokeball. It is always nice to be reminded of the way we positively impact people’s lives.
You previously worked in the Sales department. How was that transition? What do you think you brought over from Sales to the Client team to help you succeed in your current position? The transition was pretty smooth. I went from trying to get people to see the value of Smokeball to helping them get the value of Smokeball. There were a lot of transferable skills so I could hit the ground running, so to speak.
Do your teammates like you? They love me. A few have proposed to me. I politely declined. I like them too.
What is your favorite thing about being part of the Client Success Team? Do you think you help raise the team morale? If so, how? I think I do help raise team morale because I am always quick to crack a joke. What I like about being on the team is that we are all eager to help each other out. We are all tugging on the same rope.
When do you have most fun at Smokeball? I could not pick one thing over another. I love our company outings but every day I laugh and have fun.
As a child, what did you want to be when you grew up? I wanted to be a paleontologist. They’re the people that dig up dino bones.
What’s your favorite prank? I think it is funny to put tape on another person’s mouse. It usually takes people a while to figure out why they suddenly can’t use their mouse.