Content Specialist

CONTENT TEAM

//Content Specialist
Content Specialist

Are you ready to change the way small law firms work for the better?

At Smokeball our first priority is the success of our employees and our clients. Smokeball itself is a productivity software made to help small law firms and individual lawyers manage and execute their work. As a team, we turn Smokeball into much more than just software – we turn it into a force that drives positive change in their business.

Client success for us, is a combination of a few factors. Successful Smokeball clients don’t just use the product, but see value in how it helps them run their day and business. An important part of this is our content, which includes structuring matter types and providing/maintaining up-to-date automated court & authority legal forms to support our clients’ success.

Which is where you come in.

We are seeking a full-time Content Specialist to join the Content team at Smokeball. The Content Specialist will be a part of our Personal Injury, Workers’ Compensation, and Civil Litigation team.

Position Summary:

The Content Team is composed of area of law focused teams, each of which consists of a Content Manager and Content Specialists. The Content Specialist works with the Content Manager on several types of work: adding and maintaining Smokeball’s automated Court & Authority form library; automating our user’s proprietary letters, pleadings, and other legal documents; assessing requests for changes to Smokeball’s practice-area-specific data entry screens and creating specifications for development changes; calling and occasionally visiting users to discuss Content-related issues; receiving and assessing Content-related support tickets from our users, troubleshooting, and advising our users regarding the best course of action regarding the issue; and research projects. All responsibilities are to be performed in accordance with Smokeball core values, standards, policies, and procedures.

Essential Functions:

1. Court & Authority Document Automation and Maintenance

  • Learn to convert documents from PDF to Word following our internal processes.
  • Allocate conversion projects to and QA converted documents from third-party sources.
  • Automate Court/Authority forms according to specifications.
  • Review and analyze the above forms in terms of relevance, automation, and use.
  • Maintain our library of Court/Authority forms and ensure their currency.
  • Manage the automation workflow for client-requested forms assigned to you from start to finish.
  • Visit and/or call clients to obtain their feedback regarding Smokeball’s Court/Authority forms.
  • Utilize project management software (JIRA) to track document automation progress in the workflow.

2. Client Document Automation & Maintenance

  • Learn to automate users’ proprietary letters, pleadings, and other forms
  • Review automated documents with users and revise as needed
  • Manage the automation workflow for client-requested forms assigned to you from start to finish
  • Utilize project management software (JIRA) to track document automation progress in the workflow.

3. Research

  • Research the parties, key dates, and important information that small Law firms need to enter into documents to run matters in different areas of law.
  • Identify forms, from Courts/Authorities (i.e. state and Federal agencies, title companies, etc.) that need to be completed within these matters.
  • Keep abreast of changes in the law which will impact Court/Authority Forms and matter types.

4. Analyze and create specifications

  • Assess clients’ requests for changes to existing matter types (practice-area-specific screens) and requests for new matter types by researching the relevant areas of law and communicating potential changes with clients.
  • Proactively research and identify ways to improve our existing matter types.
  • Create detailed specification documents for our development team to add/update matter types.

5. Use Content Distribution tool to make Content-Related changes

  • Use an internal application to create and distribute Content to our users
  • Use Visual Basic to create fields and calculations required by Content (note: Visual Basic knowledge is not required)

6. Generally

  • Use Zendesk and Salesforce to manage support tickets and communications with clients.
  • Establish and build positive relationships with Smokeball clients.
  • Be a subject matter expert with Smokeball and its new features.
  • Laugh and learn every day with your Smokeball teammates.

Knowledge, Skills and Expertise:

  • Minimum of 1 year of experience in the following areas of law; Personal Injury (Plaintiff’s side preferred) and/or Workers Compensation
  • Minimum of 1 or more years working in a Law Firm.
  • Experience researching legal issues and preparing legal documents, including pleadings, letters, and Court/Authority forms.
  • A Microsoft Word expert.
  • Experience using or exposure to one or more of the following document automation/assembly tools: Hot Docs, Active Docs, Exari, iManage, Pathagoras, Pro Docs, The Form Tool, The Form Builder
  • Excellent written and verbal communication skills.
  • A professional demeanor.
  • A proactive nature, who looks to find solutions to problems instead of just reacting to them or solving them just to resolve an issue.
  • Able to receive constructive feedback and apply both old and newly learned concepts to work product.
  • A willingness to challenge the notion of “that’s just the way things are”.
  • Humility to ask questions, learn and improve.
  • Be flexible and very comfortable with change.
  • A Team player.

Education/Training:

  • A JD from an accredited college or university or a certified paralegal or equivalent applicable work experience.

Prior Experience:

  • 1+ years working in a law firm.

Competencies:

  • Communication Proficiency.
  • Technical Capacity.
  • Ethical Conduct.
  • Business Acumen.
  • Problem Solving/Analysis.
  • Personal Effectiveness/Credibility.
  • Time Management.
  • Diversity and Inclusion.

Travel:

  • Limited with the ability to travel to client sites locally and nationally as well as to conferences and/or seminars as requested by management. Travel may include evenings and weekends.

Software Used:

  • Microsoft Office
  • Dropbox
  • LogMeIn Rescue
  • Zendesk
  • Salesforce
  • ABBYY Comparator
  • Slack

Please respond with your answers to the following questions:

  • Why are you a good fit for this position?
  • What experience do you have automating legal documents or forms?
  • In what ways do you think Smokeball helps small law firms?
  • What do you love most about Microsoft Word?
  • Which areas of law are you most familiar with?

Our Content Specialist position is a full-time position. Smokeball is located in downtown Chicago with convenient access to CTA and Metra stations. Smokeball offers a competitive salary and benefits package.

For consideration, please submit a cover letter, resume and answers to the questions listed in the posting here.

Smokeball is proud to be an Equal Employment Opportunity

Smokeball is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Smokeball is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careers@smokeball.com.