I’m capturing far more time on my documents and emails. I didn’t realize how much time I was spending on longer documents. We’re not in a practice where you can sit down and work uninterrupted for 2 hours. When I’m working on a document like a Trust, I’ll work on it for a while, then close it, it might be 5 times during a day, and you forget some of the times you worked on it. TimeScribe captures all of it.
I send and receive a huge volume of emails every day, and because I’m now capturing all of them I’m able to go in and write off some time, which creates good will with my clients. They see all the activities I’ve been doing and that they’re not being charged for all of it. I’ve also realized that I was missing a lot of small activities – calls, tasks, and emails, and now that I’m capturing them all I see how much they add up.
I’m keeping all the time entries that TimeScribe produces and when I’m working on flat fee work I mark it as non-billable. When I’m doing trust documents at a flat fee, or with probate when it’s a percentage of the estate, it’s helping me over time to get a much better idea whether I’m making money out of this work. Before TimeScribe I was never tracking time for these matters, that was extra work – I knew would be useful to track but it was another step and I’m busy. With TimeScribe tracking the time for me, I can see that on this Trust I’m not making money but I am on other Trusts, so my fee makes sense. Or perhaps I need to raise my fee a few hundred dollars. On estate files, if I ever have to go back and prove a fee is reasonable it’s tracked that time for me.
With TimeScribe not only am I capturing more of my time but I’m also not spending 30 minutes of my day writing down what I did, so I get that much more productive time. It has to be a 30% increase in my productivity when you put together the extra time captured and time saved not tracking time! Writing down my time used to be the worst part of my day, now I get an email in the morning that shows me everything that’s been done and gets the day off to a good start. Sometimes when you’re in a small office and you’re getting interrupted constantly you can feel like you didn’t get anywhere in a day. But then you get this email and you realize you worked on 15 cases yesterday – I really did get a lot done!
All those best practices things you tell yourself you don’t have time for Smokeball does it for you.
Everything Smokeball does for us has been as good or better than advertised. Our practice would look totally different now if we didn’t use Smokeball.