As the Strohschein Law Group continued to scale, owner Linda Strohschein began her search for a practice management software that would help her growing staff stay organized. She was hesitant to make an investment as many of her colleagues had told her horror stories about their case management tools. But then she found Smokeball, and it seemed to fit her practice’s needs perfectly. Linda wasn’t disappointed. Since implementation, Smokeball has helped the Strohschein Law Group provide better client service and advance their practice into the next generation.
As the Strohschein Law Group continued to scale, owner Linda Strohschein began her search for a practice management software that would help her growing staff stay organized. She was hesitant to make an investment as many of her colleagues had told her horror stories about their case management tools. But then she found Smokeball, and it seemed to fit her practice’s needs perfectly.
Linda Strohschein set out to start her own firm to handle probate litigation. After a couple of years, her firm expanded from having only one person on staff to a full house of 14 staﬀ members. Although Strohschein Law Group was able to take on more cases, it became increasingly difficult for the staff to communicate and track all their emails, documents, phone messages, and meetings.
Business was still booming but it was becoming increasingly more difficult for staff to efficiently manage all the communication and tasks surrounding the additional caseload. Linda and her team decided that it was time to make a change. They began an extensive search for a practice management solution that could keep pace with their expanding firm and caseload while also demonstrating an understanding of their area of practice.
With the help of Smokeball, not only has the law firm’s eﬃciency increased dramatically, its document creation was simplified, communication improved, and most importantly, Strohschein Law Group continued to respond to clients in a timely manner despite the growing caseload.
After growing from having a single employee to having to 14 employees, the staff found on a day-to-day basis that they lacked details that they needed to execute their tasks well and provide high-quality service to their clients. Strohschein Law Group staff struggled to find a reliable practice management solution that would fit the needs of the firm. Linda wanted to make sure the software solution would serve as a long-term solution that could keep up with their growth.
Then Linda Found Smokeball
After reviewing the Smokeball software, Linda realized that Smokeball was the missing piece that her firm needed. Not only did Smokeball provide a way to consolidate all of the fi rm’s paper case files, but the program’s easy-to-use interface also made it simple for Linda’s employees to streamline communication and collaboration—something that they desperately needed. Smokeball’s Daily Digest feature even ensured that the Strohschein team would have an easy way to track client messages and missed calls, thereby allowing the firm to “serve every client a little bit better.”
The Perfect Match
Today, the team at Strohschein Law Group can manage client issues from anywhere. And because of that, they no longer need to rent storage facilities to house old case files. Now that all of the firm’s files and paperwork are stored electronically, members of the firm can access their files remotely and are now better prepared to take unexpected client calls on almost any issue, even if they don’t have a physical file with them.
Linda’s team members were understandably wary about making the move to new software, but Smokeball’s onboarding team eliminated all the pain points, and employees were up and running in a matter of days. Strohschein attorney, Bridget Wrobel, even describes the transition to Smokeball as “Quick, easy, . . . and fun” According to Wrobel, the onboarding team helped “Bridge the gap” between employees and clients providing a clear communication model that will continue to serve the firm as it grows.
“Smokeball has taken us into the next generation”
I started my own firm about 11 years ago, and grew from one person, who was me up to a team of 14. So we were having more and more difficulty keeping track of all the little details. Any one particular paralegal or attorney knew exactly what was going on with a case, but if I happened to pick up a phone call and I wasn’t the lead person on that case, I might not have the latest details.
I had been looking at a case management system for many years, so I’d get together with colleagues who practice in the same area I do, and every conference I went to, I would be sitting in a session and people would be talking about their case management software, and they said they liked having the program, but it kept crashing or it was very difficult for them to leave that program or what have you. And so it was a very difficult decision for me to invest so much money and time into a piece of software that I knew that my colleagues hated, and it wasn’t gonna be much different for me. But when I saw the Smokeball program and all that it did, it really did seem to make sense to fit in all the pieces that we had been missing in the past. – It really was just a jump in and try to use it as much as possible to get used to it.
It was a really easy, quick transfer. It’s kind of fun. It sounds, it kinda sounds odd but it is a fun– to be able to get it up and running and to have all the client’s information at your fingertips at all times, it allows you to work from anywhere. I have it on my phone for my app if I’m in court and someone asks about a document, I can pull it up on my phone. I don’t have to carry this giant folder with me that I may or may not use. – We are much less reliant now on paper. Smoke ball has assisted in that.
It makes me crazy having to rent space to put old files in. Files that I probably in most cases won’t never need again. – It has taken us into the next generation. Everything is electronic, so if we need a physician’s report, we’re going right into the folder that is already provided. I can get to the meat of my work much faster because Smokeball has done a lot of the administrative stuff for me.
Smokeball really bridged the gap between all of my employees here. The people who are working day-to-day on a file, but also everyone else in the office who might take a phone call and be able to serve the client a little bit better. – It has improved communication, it has made things much more efficient, and we know who’s got the next step. And so dropping the ball is virtually impossible.