Stecklein & Rapp
“Without Smokeball, I would practice law differently.” -Michael Rapp
After an unsuccessful two-year search for a solution that could manage their growing client base, the Kansas City law offices of Stecklein & Rapp finally turned to Smokeball.
About Stecklein & Rapp
Stecklein & Rapp is a Consumer Credit law firm located in Kansas City. The firm has represented hundreds of consumers in cases against banks, debt collectors, credit reporting agencies, insurance companies and car dealers. A process-driven firm in its own right, Stecklein & Rapp has implemented Smokeball across both of the firm’s Kansas City offices.
Over time, Stecklein & Rapp had identified a long list of “silent killers” in their day-to-day operations, from repetitive form fields to client management. They realized there must be a better way to streamline their firm’s work, and set out to find a solution. The problem? No software seemed to come close to meeting all of their needs.
A Smooth Transition
Stecklein & Rapp went through the Smokeball onboarding process and had their cases, forms, and contacts migrated to the Smokeball platform seamlessly. A Smokeball Client Success Trainer at their side, Stecklein & Rapp completely customized Smokeball to include all the forms and documents they regularly use in consumer protection law and began working smarter, not harder. Even the most “technologically resistant” members of the firm experienced a smooth transition. Stecklein & Rapp knew they had found a piece of software that would truly improve their life at their small law firm.
Profitability & Productivity
Stecklein & Rapp has found that using AI (Activity Intelligence) has been able to help their law firm understand their billing profitability on specific cases. Stecklein & Rapp saw a 20% increase in their productivity in one year and with the tools available in Smokeball, they expect to see their efficiencies continue to increase.
Stecklein & Rapp’s favorite feature of Smokeball are the forms. With over 6,000 forms automated court forms, they’ve been able to use the document assembly with ease and couldn’t live without it. With the continuing business growth, Stecklein & Rapp use the workflow heavily that Smokeball provides to ensure everyone working on the case can see the progress and provide transparency to identify what is next.
Since implementing Smokeball, Stecklein & Rapp has experienced a complete revolution in getting more work done. The attorneys and staff are especially enjoying the confidence of delivering 100% accurate and error-free work. Stecklein & Rapp report that they’ve not only been able to take on more clients, but they’ve also seen profits skyrocket after just a few months of implementing Smokeball. Stecklein & Rapp reports that they’ve seen a significant growth and are able to manage their most complex cases more efficiently.