Onboarding with Smokeball

The Onboarding Process

One-on-one attention from our Onboarding Team
Tailored onboarding program for your firm
Automation of 10 firm specific documents
Unlimited automation of court authority forms


WELCOME CALL

Introduction and outline the initial plan

CONSULTATION CALL

30 minutes to an hour
Deep dive to understand firm dynamics, processes, and goals for Smokeball implementation

INSTALLATION

Performed remotely by a Smokeball Technician on all firm computers
Includes pre-installation diagnostic test
7-step post-installation performance test to ensure Smokeball is optimized for each computer

TRAINING ONE

Smokeball Basics – 1 1/2 hours
Interactive at the guidance of a Smokeball Trainer / Q & A
Group setting based on role or area of law
Multiple sessions for large firms

TRAINING TWO

Advanced Features – 1 1/2 hours
Interactive at the guidance of a Smokeball Trainer / Q & A
7 to 14 days after Training One is completed
Group setting based on role or area of law
Multiple sessions for large firms

AND BEYOND
Automation training
Unlimited additional training and support for existing and new staff

Help Desk

Meet the Client Success Team

Keith PlummerVP of Client SuccessI've studied abroad in Croatia.
Nick InfanteTechnical Relationship ManagerI love crossword puzzles.
Bob BednarzTraining Support SpecialistI love the Chicago Blackhawks.
Josh HehnerClient Automation Manager

Keith graduated from Indiana University Kelley School of Business with his MBA in 2009. He concurrently earned his JD from Indiana University School of Law – Indianapolis. After passing the bar examination Keith led a team of sales and support for a closely held business services company throughout Indiana and Michigan. During that period, he also served as corporate counsel for various organizations practicing primarily in the Business Law space. In 2015 Keith joined Smokeball in a sales leadership capacity. He now leads the Client Success Team at Smokeball. Keith is passionate about legal software and strives to exceed client expectation. When he is not working, he enjoys spending time with his wife Sophie and Goldendoodle Brody.

Nick Infante is the Technical Relationship Manager at Smokeball. Nick started with Smokeball in 2014 as a Trainer. Nick came to Smokeball from Nicolaides LLP where he worked on the appellate team on Insurance, Class Action and Transportation cases. Outside of the office, Nick’s hobbies include sports, traveling, family and friends.

Bob started with Smokeball in September 2015. Bob has worn many hats at Smokeball, but his main focus and passion is training and developing training resources to help others succeed. Bob is also a huge Chicago Blackhawks fan – Let’s Go Hawks!

...

Becky BloomProduct ManagerI studied abroad in Mexico.
David GilbertAccount ManagerI lived in Paris.
Alisha PatelTraining Support SpecialistI lived in Dubai for 5 years before moving to Chicago.
Jessica RobinsonTraining Support SpecialistI studied Chinese Law in China.

Becky is a former litigator with a background in research administration. She received her BA with honors in English Language and Literature at the University of Illinois at Urbana-Champaign. Becky received her JD and Certificate in Child and Family Law at the DePaul University College of Law, during which time she held her 711 License and clerked at the Center for Disability and Elder Law. During law school, Becky also clerked for the Hon. Rosemary Grant Higgins at the Circuit Court of Cook County Criminal Division, working on a specialized court call that provides its litigants with rehabilitation and counseling services.

In her free time, Becky is a volunteer troop leader with Girl Scout Troop #20186 (and she would be happy to sell you some Thin Mints this cookie season). She has a green thumb and gardens year-round. Becky lives with her husband, two cats, and a retired racing greyhound named Lebowski in the Bridgeport neighborhood of Chicago.

Prior to coming to Smokeball, David Gilbert was a Regional Sales and Account Manager at Themis Bar Review where he worked closely with the Western Sales team as well as bar review students. Before moving to Chicago and taking a position with Themis Bar Review, David worked for Kaplan Bar Review as the Manager of their Bar Review Operations team in New York. From 2007 through 2011, David was an Account Manager and Team Lead at Ebix BPO, an international supplier of software and e-commerce solutions to the insurance industry located in San Diego. At Ebix BPO, he serviced multiple accounts from implementation through daily management. His book of business included the company’s largest account at the time.

David graduated from the University of South Florida where he received a BA in Psychology. He received his JD from Thomas Jefferson School of Law in San Diego.

In his free time, David enjoys travelling and design. He lives in Chicago with his fiancé and their French Bulldog, Ainslie.

Alisha Patel is a Smokeball Account Manager. She was the 9th Smokeball employee in the Chicago office, who started in 2015. Alisha began employment directly after completing her Bachelor’s degree from Loyola University of Chicago in Economics, Psychology, and Business Administration with a Pre-Law track. Outside of the office, Alisha’s hobbies include golfing, oil painting, watching movies, experiencing new restaurants, and traveling.

Jessica is a graduate of DePaul University College of Law where she received her Juris Doctorate degree and certificate in public interest law. She received her Bachelor’s degree cum laude from the University of South Florida. While in law school she interned with the Public Defender and Public Guardian's Office. She also worked part-time at DePaul's Croak Student Legal Services and was a student representative in DePaul's Criminal Appeals Clinic. Before joining Smokeball she worked with the U.S. Department of Labor.

Jessica decided to pursue a law career not for the title, but for the opportunity to serve the community and to provide strategic resources and resolution for others. This is precisely why she loves being an Account Trainer at Smokeball. Helping you become more organized and productive with your practice is the highlight of her job. Jessica will train you on the product, answer your questions and support you on your transition to a more efficient practice.

Ian SperryAccount ManagerI’ve been Skydiving.
Sara SultanTraining Support SpecialistI have been with Smokeball since summer 2014.
Josh TaylorAccount ManagerI’m a huge tennis fan.
Laura GansTraining Support SpecialistI met my fiancé while on vacation in England.

Ian graduated from the University of Notre Dame where he studied Political Science. Before joining Smokeball Ian worked in the hospitality industry. Ian joined Smokeball in 2015 working in a sales capacity. Ian enjoys travel, experiencing new food, and working out.

I got my Bachelor’s degree in Math and Computer Science. After college, I worked as a computer programmer /IT person for 4 years before I decided to go back to school at National Louis University to get my Masters in Teaching Secondary Education. I taught math at both the high school and college level. I have a lot of lawyers in my family and I have been their IT department. I sat through a training on Smokeball and was very impressed! History was made. While working with my family and working at Smokeball I have gained extensive knowledge in many areas of law. My strongest knowledge base is in Real Estate Law, Family Law, Estate Planning, Personal Injury, and Probate and Estate Administration. I am also very comfortable with Business formation, Immigration, Worker’s Compensation, Criminal Law and Debt & Bankruptcy.

I was born in 1974 and I have been married to my awesome husband since I was 23. We have 3 boys ages 13, 10 and 7. I played sports all through my youth (softball and volleyball) and I continue to be very active with my boys.

I love to bake (not cook) and I am an avid reader; I love most anything fiction. For music, the answer is I love it! As long as it is not opera or showtunes. I listen to most anything else. I am also a huge fan of board games and card games.

My dream vacation is to go to adult camp where I could horseback ride, water ski, sail, wind surf, snorkel, play tennis, do archery, even arts and crafts. I LOVE CAMP!!!!

A former litigator at one of the largest and most well-respected firms in Connecticut, Josh now lives in Chicago and helps Smokeball clients efficiently and effectively implement and utilize Smokeball. While in practice, Josh litigated complex matters for large multinational corporations, assisted with regulatory navigation, and performed pro bono representation in both civil and criminal matters. His practice areas included insurance, franchise, and general contract law.

Josh holds a B.M. in Music and a B.A. in Political Science from the University of Connecticut. He received his J.D. cum laude from Washington University in St. Louis where he served as a Senior Editor on the Washington University Law Review. While at Wash. U., he clerked for the Hon. Jean C. Hamilton (U.S. Dist. Court for the E.D. Missouri) and held the prestigious Thompson Coburn Research Fellowship, serving as Research Assistant to the Vice-Dean. Josh is an avid tennis player and fan, and he is a die-hard college basketball fan (Go Huskies!). He is a classically-trained singer who sings professionally in the Chicago area in his spare time.

Laura graduated from Columbia College Chicago in 2010 with a degree in Marketing Communications. Prior to her time at Smokeball, she worked at Radius, an international expansions company based in Boston, MA, where she provided system support and training to clients all over the world. Outside of the office, Laura loves to travel, cook, and spend time with friends and family.

Jonnell SimpsonTraining Support SpecialistI’ve had lunch with Julia Child (not recently).

Jonnell is a Client Success Trainer. She graduated from Illinois Wesleyan University with a completely impractical Bachelor of Fine Arts degree. After briefly living in Seattle, she moved to Chicago, her favorite city in the world (so far). Jonnell came to Smokeball from LexisNexis where she was an Account Executive, training law school students and faculty on how to use LexisNexis legal research products. When not helping lawyers learn to use Smokeball, Jonnell is a life-long Cubs fan, prefers road trips to flying, loves summer music festivals, reading everything she can get her hands on and photography.

Testimonials

As the primary person using all of the features and uses available with the Smokeball software, I can attest to how wonderful every aspect of the software is. Including the support and assistance we receive from everyone at Smokeball. Our account trainer/manager, Julie, goes above and beyond to make sure we are up to date with Smokeball. Julie's assistance from install to post-install, a year later, has been exceptional. Appreciate all Julie does to assist our Firm and I appreciate all that Smokeball does to help with our Firm practice. Thank you!

Tricia Harter | Kleinpeter & Kleinpeter

Becky was wonderful today! She not only helped me with the issues I was having, but several extra items that came up during our conversation. I find your company has been awesome to work with and Becky was amazing!

Fran Byron | The Gierach Law Firm

My firm has been pleased with Smokeball's capabilities including but not limited to cloud storage, mobile access and case management functions. We have received strong customer support and impressed with the personal follow-up from Smokeball staff.

Vincent Auricchio | Auricchio Law Offices

Jessica is always professional and eager to help. If she does not know the answer, she will say so and then endeavor to get the answer ASAP.

I would, and have recommended Smokeball to others, in part because of Jessica!

Crysti Farra | Law Office of Crysti D Farra

We love Smokeball. It has streamlined our processes and our support staff has been absolutely wonderful and patient with us. We have benefited enormously from Smokeball's integration and we love the team. Alisha, Laura, Julie, Becky -- all of them are gems and assets to the Smokeball team.

Judson Graham | Law Office of Kevin M O'Brien

Training sessions are direct and to the point and cover issues that I am having to make Smokeball more useful to me. Alisha was very helpful today with the issues I had.

Sandie Moon | Law Office of Sandra M. Moon

Becky made me feel comfortable and confident with being a new user to smokeball. In this session she helped me navigate all the most important tools in Smokeball which allowed me to figure out how to use my time more efficiently here.

Vanessa Magana | Law Office of Dennis Thorn and Associates

I have Smokeball and outlook set up on a few computers and a Surface tablet, as I have not been able to kick the desktop habit yet. This has caused some issues with emails in Smokeball, mostly due to my own making.
Smokeball support has been incredible and understanding in dealing with these issues. They have always gone above and beyond to make sure that Smokeball works the way it is supposed to and the way that I need it to.
Best customer service experience that I have ever had with a company, especially a legal services company. Thanks to Julie and the entire Smokeball team!

Jim Pratt | Pratt Law LLC

Alisha was great. I was skeptical about the program in the beginning (change can be a little overwhelming), but she explained the program so well. Smokeball has made it so user friendly and easy to use. So looking forward to using it. Thank you.

Katie Barnese | Robert A. Sternberg. APLC

Overall, Smokeball has made our office MUCH more efficient. Being able to access files, schedules, documents, etc remotely has been extremely helpful. The time spent on document prep has also been cut down tremendously. Smokeball's customer service is great. They respond the same day with a phone call for any help ticket we submit. Despite having to work through some bugs, we are very happy with the program.

Lisa Murphy | McNees & Associates, LLC

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