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Smokeball System Requirements

  • Workstations and Tablets

    Smokeball is designed to work on desktop or laptop computers running supported versions of Microsoft Windows, not a server, with a broadband Internet connection. Apple computers are NOT supported, though Smokeball does offer an iPad app.

    Smokeball requires a minimum of:

    • 8 GB of available RAM

    • 3 GHz Intel i5 processor or equivalent

    • 5 GB free on C: hard disk drive


    1280 x 1024 or greater

  • Virtual Desktops

    Any virtual desktop instances must be allocated dedicated system resources that match our hardware and operating system requirements. Performance of any virtual desktop environment is the sole responsibility of the firm.

  • Terminal Server

    • Terminal Servers are not supported

    • Citrix environments are not supported

  • Network

    Smokeball requires a broadband network connection. Performance on mobile services via 4G or LTE will depend on coverage offered by the service provider and is NOT recommended for daily use of Smokeball. Proxy server is NOT supported. In all instances, Smokeball must bypass any proxy server.

  • Operating Systems

    Smokeball requires 64-Bit Professional version of the Microsoft Windows Operating System, running the latest services packs and Microsoft Windows Updates. Starter and RT editions of Windows are NOT supported. Mac OS is NOT supported.

    Versions supported:

    • Windows 11

    • Windows 10

    • Windows 8.1*

    *Please Note: Smokeball is aligning with Microsoft, and will end support for Windows 8.1 in January 2023. Learn more about Microsoft’s decision to end support for Windows 8.1.

  • ARM Processors

    Smokeball does not support devices running ARM processors. This will impact devices like the Microsoft Surface Pro X, please check the specific technical specifications on these devices before purchasing.

    Devices like the Microsoft Surface Pro 7, which utilize the Intel family of processors will be supported.

  • Office 365 Business

    Office 365 Business Subscriptions are required to be on a plan that includes access to Office Desktop applications for local installation. We do not support Office 2010 and Office 2013 which includes Outlook and Word 2010 and 2013.

    If your firm uses Microsoft Exchange Server, it must be in Exchange Cached Mode configuration.

    IMAP connectivity in Microsoft Exchange is NOT supported. Exchange ActiveSync is NOT supported.

  • Scanning

    Scanners with the ability to scan to an application (such as ScanSnap) or desktop scanners with TWAIN driver support are suitable for scanning documents directly onto a matter in Smokeball.

    All network scanners are NOT supported regardless of their TWAIN driver support. Scanning solutions that form part of a multifunction device (e.g. printer/copier/scanner/fax machine) are NOT supported, regardless of their TWAIN driver support.

  • Third Party Applications

    Third party software, legacy software and/or software add-ins may interfere with Smokeball’s performance and should be uninstalled prior to the installation of Smokeball.

  • Anti-Virus

    Anti-Virus applications may interfere with Smokeball. Smokeball Helpdesk may be required to work with your IT contact to set exceptions or other settings for Smokeball components. We recommend Microsoft Security Essentials as a reliable and free anti-virus solution.

Last updated 3/1/2022