Dedicated Account Management
One-On-One Attention from Your Dedicated Account Manager
Tailored Onboarding Program for Your Firm
Automation of 10 Firm-Specific Documents
The Onboarding Process
Week 1
WELCOME CALL
Introduction and Outline the Initial Plan
CONSULTATION CALL
30 Minutes to an Hour
Deep Dive to Understand Firm Dynamics, Processes, and Goals for Smokeball Implementation
INSTALLATION
Performed Remotely by a Smokeball Technician on All Firm Computers
Includes Pre-Installation Diagnostic Test
7-Step Post-Installation Performance Test to Ensure Smokeball Is Optimized for Each Computer
Week 2
TRAINING ONE
Smokeball Basics
Interactive at the guidance of a Smokeball Trainer / Q & A
Group setting based on role or area of law
Multiple sessions for large firms
Week 3
TRAINING TWO
Advanced Features
Interactive at the guidance of a Smokeball Trainer / Q & A
7 to 14 days after Training One is completed
Group setting based on role or area of law
Multiple sessions for large firms
AND BEYOND
Automation training
Unlimited additional training and support for existing and new staff
Smokeball Business Reviews
“Smokeball support has been incredible in dealing with issues. They have always gone above and beyond to make sure that Smokeball works the way it is supposed to and the way that I need it to. Best customer service experience that I have ever had.”
Jim Pratt, Pratt Law LLC
Meet Your Client Success Team
BOB BEDNARZ
Training Support SpecialistFavorite Destination:
The United Center for Blackhawk’s games.
Superpower Wish:
Ability to fly.
Smokeball Favorites:
I see the impact of training on employees on their personal and professional development which in turn helps our clients.
RUCHIE CHADHA
Client Success ManagerFavorite Destination:
My brain has never been more empty (in the best way) and my senses more enriched, than when I was in Bali.
Superpower Wish:
Time is the most valuable commodity we have, so I would say, teleportation.
Smokeball Favorites:
Free avocados.
NICK INFANTE
Technical Relationship ManagerFavorite Destination:
Bora Bora.
Superpower Wish:
Teleportation.
Smokeball Favorites:
Getting to work with great people every day.
LAURA LEE
Training Support SpecialistFavorite Destination:
Paris.
Superpower Wish:
Being able to fly.
Smokeball Favorites:
Helping people make their lives easier through Smokeball.
ALISON LUPEL
Account ManagerFavorite Destination:
Rawanda and Uganda to trek Mountain Gorillas and Chimpanzees with National Geographic. Amazing!!
Superpower Wish:
To force people to do good.
Smokeball Favorites:
Helping people help themselves.
LYDIA OTEY
Onboarding SpecialistFavorite Destination:
The depths of my own consciousness. Kidding! Holland.
Superpower Wish:
Shapeshifting, or speaking all languages fluently.
Smokeball Favorites:
My knowledgeable, supportive, fun co-workers.
MARK PETROLIS
Onboarding SpecialistFavorite Destination:
Beijing.
Superpower Wish:
The force. I always wanted to be a Jedi.
Smokeball Favorites:
I get to help my clients on making their firm grow.
JESSICA ROBINSON
Training Support SpecialistFavorite Destination:
Cuba!
Superpower Wish:
Have all calories disappear by snapping my fingers. 🙂
Smokeball Favorites:
When attorneys tell me, “If you have found something you love, you don’t feel the need to practice.”
JONNELL SIMPSON
Training Support SpecialistFavorite Destination:
Costa Rica – it’s beautiful and there are sloths!
Superpower Wish:
Teleportation. It would be great to just “blink” myself wherever I wanted to go.
Smokeball Favorites:
My co-workers – it’s so great to work with people who are supportive, smart and funny!
IAN SPERRY
Account ManagerFavorite Destination:
London. I love soccer and old cities. I wanted to just move there.
Superpower Wish:
Teleportation. It would cut down on so much travel time and flight costs.
Smokeball Favorites:
The people I get to work with every day (especially marketing)!
SARA SULTAN
Training Support SpecialistFavorite Destination:
Costa Rica.
Superpower Wish:
Ability to speak and understand all languages (for all species).
Smokeball Favorites:
Training onsite and seeing how amazed & grateful clients are with the impact Smokeball has on their life/job.
ANDREA VALLE
Onboarding SpecialistFavorite Destination:
Cartagena, Colombia.
Superpower Wish:
Grant wishes… oh wait, I already do that with Smokeball!
Smokeball Favorites:
The coolest thing about my job is getting to use my law degree to help attorneys from all over the nation better manage their practice.
HEIDI WILLIAMS
VP of Client SuccessFavorite Destination:
Puerto Rico.
Superpower Wish:
Teleportation.
Smokeball Favorites:
I have an amazing team of caring and talented people.
EMILY WOOD
Client Relationship Manager & Compliance AttorneyFavorite Destination:
Chamonix & French Alps.
Superpower Wish:
Control the weather like Storm from the X-Men.
Smokeball Favorites:
Collaborating with people who care.
Small law firms using Smokeball see a 34% average increase in profitability. You can too!
We offer a lot more than your standard case management software. Request your free demo now to learn how Smokeball will help you:
- Stay more organized
Meet deadlines
Access files on the go
Get more clients
Increase firm profitability
A 10-minute personalized demo with a software advisor is the best way to see the Smokeball difference. If you have any questions, please give us a call at (855) 668-3206.
Small law firms using Smokeball see a 34% average increase in profitability. You can too!
We offer a lot more than your standard case management software. Request your free demo now to learn how Smokeball will help you:
Stay organized Meet deadlines
Access files on the go
Get more clients
Increase firm profitability
A 10-minute personalized demo with a software advisor is the best way to learn what Smokeball can do for you. If you have any questions, please give us a call at (855) 668-3206.