Award-Winning Client Support

Meet Your Legal Technology Tech Team

//Account Management
Account Management

Dedicated Account Management

  • One-On-One Attention from Your Dedicated Account Manager

  • Tailored Onboarding Program for Your Firm

  • Automation of 10 Firm-Specific Documents

The Onboarding Process

Week 1

WELCOME CALL

Introduction and Outline the Initial Plan

CONSULTATION CALL

30 Minutes to an Hour
Deep Dive to Understand Firm Dynamics, Processes, and Goals for Smokeball Implementation

INSTALLATION

Performed Remotely by a Smokeball Technician on All Firm Computers
Includes Pre-Installation Diagnostic Test
7-Step Post-Installation Performance Test to Ensure Smokeball Is Optimized for Each Computer

Week 2

TRAINING ONE

Smokeball Basics
Interactive at the guidance of a Smokeball Trainer / Q & A
Group setting based on role or area of law
Multiple sessions for large firms

Week 3

TRAINING TWO

Advanced Features
Interactive at the guidance of a Smokeball Trainer / Q & A
7 to 14 days after Training One is completed
Group setting based on role or area of law
Multiple sessions for large firms

AND BEYOND

Automation training
Unlimited additional training and support for existing and new staff
Smokeball Business Reviews

“Smokeball support has been incredible in dealing with issues. They have always gone above and beyond to make sure that Smokeball works the way it is supposed to and the way that I need it to. Best customer service experience that I have ever had.”

Jim Pratt, Pratt Law LLC

Meet Your Client Success Team

BOB BEDNARZ

Training Support Specialist

Favorite Destination:
The United Center for Blackhawk’s games.

Superpower Wish:
Ability to fly.

Smokeball Favorites:
I see the impact of training on employees on their personal and professional development which in turn helps our clients.

RUCHIE CHADHA

Client Success Manager

Favorite Destination:
My brain has never been more empty (in the best way) and my senses more enriched, than when I was in Bali.

Superpower Wish:
Time is the most valuable commodity we have, so I would say, teleportation.

Smokeball Favorites:
Free avocados.

NICK INFANTE

Technical Relationship Manager

Favorite Destination:
Bora Bora.

Superpower Wish:
Teleportation.

Smokeball Favorites:
Getting to work with great people every day.

LAURA LEE

Training Support Specialist

Favorite Destination:
Paris.

Superpower Wish:
Being able to fly.

Smokeball Favorites:
Helping people make their lives easier through Smokeball.

ALISON LUPEL

Account Manager

Favorite Destination:
Rawanda and Uganda to trek Mountain Gorillas and Chimpanzees with National Geographic. Amazing!!

Superpower Wish:
To force people to do good.

Smokeball Favorites:
Helping people help themselves.

LYDIA OTEY

Onboarding Specialist

Favorite Destination:
The depths of my own consciousness. Kidding! Holland.

Superpower Wish:
Shapeshifting, or speaking all languages fluently.

Smokeball Favorites:
My knowledgeable, supportive, fun co-workers.

MARK PETROLIS

Onboarding Specialist

Favorite Destination:
Beijing.

Superpower Wish:
The force. I always wanted to be a Jedi.

Smokeball Favorites:
I get to help my clients on making their firm grow.

JESSICA ROBINSON

Training Support Specialist

Favorite Destination:
Cuba!

Superpower Wish:
Have all calories disappear by snapping my fingers. 🙂

Smokeball Favorites:
When attorneys tell me, “If you have found something you love, you don’t feel the need to practice.”

JONNELL SIMPSON

Training Support Specialist

Favorite Destination:
Costa Rica – it’s beautiful and there are sloths!

Superpower Wish:
Teleportation. It would be great to just “blink” myself wherever I wanted to go.

Smokeball Favorites:
My co-workers – it’s so great to work with people who are supportive, smart and funny!

IAN SPERRY

Account Manager

Favorite Destination:
London. I love soccer and old cities. I wanted to just move there.

Superpower Wish:
Teleportation. It would cut down on so much travel time and flight costs.

Smokeball Favorites:
The people I get to work with every day (especially marketing)!

Sara

SARA SULTAN

Training Support Specialist

Favorite Destination:
Costa Rica.

Superpower Wish:
Ability to speak and understand all languages (for all species).

Smokeball Favorites:
Training onsite and seeing how amazed & grateful clients are with the impact Smokeball has on their life/job.

ANDREA VALLE

Onboarding Specialist

Favorite Destination:
Cartagena, Colombia.

Superpower Wish:
Grant wishes… oh wait, I already do that with Smokeball!

Smokeball Favorites:
The coolest thing about my job is getting to use my law degree to help attorneys from all over the nation better manage their practice.

EMILY WOOD

Client Relationship Manager & Compliance Attorney

Favorite Destination:
Chamonix & French Alps.

Superpower Wish:
Control the weather like Storm from the X-Men.

Smokeball Favorites:
Collaborating with people who care.

Small law firms using Smokeball see a 34% average increase in profitability. You can too!

We offer a lot more than your standard case management software. Request your free demo now to learn how Smokeball will help you:

  • Stay more organized
  • Meet deadlines

  • Access files on the go

  • Get more clients

  • Increase firm profitability

A 10-minute personalized demo with a software advisor is the best way to see the Smokeball difference. If you have any questions, please give us a call at (855) 668-3206.

Small law firms using Smokeball see a 34% average increase in profitability. You can too!

We offer a lot more than your standard case management software. Request your free demo now to learn how Smokeball will help you:

  • Stay organized

  • Meet deadlines

  • Access files on the go

  • Get more clients

  • Increase firm profitability

A 10-minute personalized demo with a software advisor is the best way to learn what Smokeball can do for you. If you have any questions, please give us a call at (855) 668-3206.