Hit the ground running with support from our onboarding team

Once your Smokeball sales rep introduces you to your onboarding specialist, you’re on the path to a more efficient, profitable firm! In your intro call, they’ll walk you through setup, training, and how we’ll tailor everything to your firm’s goals. Within 30 days, you’ll be managing client matters in Smokeball - and over the next 60-90 days, we’ll make sure you’re fully set up for success and confident using the platform. Onboarding includes:

• Smokeball set up and testing on all your devices
  

• Post-installation performance testing
  

• Importing all your firm’s contacts

Learn the ropes with our training and legal configuration teams

Your Smokeball training starts during onboarding, so your firm can hit the ground running. You’ll learn to navigate the software and use key features tailored to your firm and practice area - with help from our legal configuration team. Once you’ve mastered the basics, we’ll dive deeper into billing, automation, and more.

• Need extra help? Our trainers offer 1:1 sessions tailored to your firm

• Included with onboarding: Training and configuration come at no extra cost

• Ongoing access: Available to all Smokeball clients - whether you joined 10 weeks or 10 years ago

Solve problems in a snap with our software support team

We know tech challenges arise. And when they do, our software support team is here for you. Whether you've  spotted a bug, forgot how to use a workflow or are not sure what’s wrong, we can help.

• Connect directly to a Smokeball technician - we’ll dive right into any issue

• Call us or submit a ticket, and we’ll get on it - most times within the hour

• Join the Smokeball Community, our exclusive client forum to find answers, share ideas, and chat best practices with peers

Keep growing your firm with our account management team

Look at you grow! Are you ready to add more users to your Smokeball account? Are you a whiz at using Smokeball Workflows, but aren’t sure which features to explore next?

Your account manager is here to guide you. We’ll work alongside you as a consultant, showing you the next best moves based on your business goals. And if there’s a new Smokeball service you’d like to see, we want to hear about it. Some of our best new features are based on client suggestions — we need your expertise to improve!