Award Winning Client Support
When you work with Smokeball, you get more than great legal practice management software. We’ll support you with hands-on onboarding, training and expertise from the day you become a new Smokeball client. While you’re always welcome to reach out to a Smokeballer for help, our Support Hub is also available 24/7 to answer all your questions. (Don’t be shy!)
Hit the Ground Running With Support From Our Onboarding Team
Once your Smokeball sales rep introduces you to your onboarding specialist, you’re on your way to a more efficient, profitable firm! During an introduction call, your specialist will detail every step of the on-boarding process, from software setup to scheduling training sessions to learn about your firm’s unique goals.
Within 30 days, you’ll be up and running with your first client matters on the Smokeball platform! After that, we’ll spend another 60-90 days making sure you’re fully set up for success and feel 100% comfortable with our software.
Smokeball onboarding includes:
Installing and testing our software on your firm’s desktop and mobile devices, led by one of our technicians
Post-installation performance testing
Importing all your firm’s contacts
Learn the Ropes With Our Training and Legal Configuration Teams
“Their support staff is wonderful and their training staff shows you not only how to do the thing you needed training in, but will give you hints and tips while you are with them.”
Jean O., Smokeball client
Your Smokeball training starts during your onboarding process, so that we can get your firm up and running as quickly as possible. You’ll learn to navigate Smokeball’s case management software and start using our most important features. Smokeball is built to work for your specific firm and practice area, and our legal configuration team is here to make sure your software is set up the way you like.
Once you’ve got the basics down, we’ll schedule more in-depth sessions on features like billing and automation. Our Smokeball trainers are also available for 1:1 training just for your firm.
The best part? Training and configuration are included in your Smokeball onboarding package. Training is available for any Smokeball client, whether you’ve been with us for 10 weeks or 10 years.
Solve Problems in a Snap With Our Software Support Team
We know tech challenges arise. And when they do, our software support team is here for you. Whether you spotted a bug, forgotten how to use a Workflow or are not sure what’s wrong, we can help.
Connect directly to a Smokeball technician and we’ll dive right into any issue. You can also call us directly or submit a ticket and we’ll get right on it — most times within the hour.
Your peers are here for you, too! Find answers, share ideas and chat about best practices in our Smokeball Community, an exclusive forum for our clients.
Keep Growing Your Firm With Our Account Management Team
“As a small firm, it makes life really easy to not have to invest in additional training and allow new employees to get up and running as quickly as possible.”
Smokeball client, G2 review
Look at you grow! Are you ready to add more users to your Smokeball account? Are you a whiz at using Smokeball Workflows, but aren’t sure which features to explore next?
Your account manager is here to guide you. We’ll work alongside you as a consultant, showing you the next best moves based on your business goals. And if there’s a new Smokeball service you’d like to see, we want to hear about it. Some of our best new features are based on client suggestions — we need your expertise to improve!
Frequently Asked Questions
How long is the Smokeball onboarding process?
Most firms are up and running on Smokeball with in 30 days, while the onboarding journey lasts anywhere from 90-120 days.
Is there an extra cost for support or additional training?
No! We believe that great software should come with great support. That’s why all support and training are included in the price of Smokeball.
How can I contact Smokeball support?
Support is available through our support hub.
Smokeball Turns Manual Work That Once Took Days Into Minutes.
Automatic time tracking lets you bill more accurately with a fraction of the effort.
Seamless integrations with Microsoft Word and Outlook
Our prebuilt library of 20,000+ legal forms
Identify business opportunities through powerful insights and reporting
Build a healthier, more profitable business every time you use our case management software.