Building Strong Client Relationships: Strategies for Attorneys

About this session

Who it's for

Law firms struggling with client intake

What we cover

Learn the basics of consultations, the client’s bill of rights, and ethics in every step of the intake process

Why it matters

Forge lasting client relationships and ensure compliance with your state bar

Failure to communicate is the number one grievance cited in bar complaints across the country. But with the use of email and text messaging, attorneys are more responsive than they’ve ever been. So, what gives?

Join practicing attorney Jordan Turk and Chelsey Lambert for an overview of client communication basics, including intake, duties owed to your client, and how technology can help you foster a stronger client relationship. We will also cover common pitfalls that attorneys experience and how you can take steps to avoid landing in questionable, ethical situations.

In this free on-demand webinar, you'll learn:

Ways to prevent or mitigate common grievances filed against attorneys
Develop strategies for handling difficult clients and situations
How to handle billing disputes with clients

Featured presenter(s)

Chelsey Lambert

Author, Legal Technology Expert, and Founder of Lex Tech Review Blog

Jordan Turk

Attorney and Director of Education & Attorney Development at Smokeball

Jordan is a practicing attorney in Texas, and the Director of Attorney Education and Development at Smokeball. Her family law expertise includes complex property division and contentious custody cases, as well as appeals and prenuptial agreements. In addition to her family law practice, she’s passionate about legal technology and how it can revolutionize law firms.

Jordan graduated from the University of Texas at Austin with a B.A. in Classics, History, and Religious Studies and then went on to attend the University of Arkansas School of Law to earn her J.D. After almost four years of practice with a high-asset family law firm in Houston (and after being frustrated at the lack of automation in her firm), she discovered the world of legal technology which ultimately brought her to Smokeball.

In Hacking Law Firm Success with Jordan Turk, she interviews law firm founders about how they grew and scaled their practices, as well as their ethos behind managing a firm.

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