Smokeball Built for PI: Streamlined Filing & Process Serving with InfoTrack

Marcus is a Business Development Manager at InfoTrack, where he focuses on building scalable sales programs and driving adoption of integrated legal technology solutions. He plays a key role in expanding ServeIT, InfoTrack’s process serving solution, helping law firms streamline critical workflows and improve operational efficiency.

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Working at the intersection of legal services and technology, Marcus partners closely with firms to ensure they get maximum value from their practice management systems. He brings a data-driven approach to sales strategy, team development, and workflow optimization, with a focus on delivering measurable results and long-term impact in the legal tech space.

With a background in computer science and attending Loyola University’s School of Law, Emily brings a unique blend of technical insight and legal expertise to the field of law firm operations. Over the past 15 years, she has worked extensively in family law & litigation law firms, focusing on client relations, legal billing, and maximizing profitability.  

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Emily has managed client billing and communications for over a decade, becoming a trusted expert in hourly billing practices specific to the hourly biller. In 2022, she transitioned from firm life to join Smokeball’s training team as a legal billing expert. Her role has since evolved into account management, where she continues to work hands-on with law firms across the country, helping them optimize their use of Smokeball’s practice management software.

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Emily’s deep experience in law firm operations paired with a passion for productivity and process improvement enables her to help firms run more profitably while delivering a better client experience.