New Smokeball Features & Enhancements: July - December 2023

Sara Sultan is a Senior Client Trainer at Smokeball with a strong foundation in technology, education, and legal operations. She holds a bachelor's degree in mathematics and computer science and began her career as a computer programmer and IT professional, spending four years supporting complex technical environments.

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Sara later earned her Master’s degree in Secondary Education from National Louis University and taught mathematics at both the high school and college levels. Her background as an educator plays a key role in her ability to deliver clear, practical, and engaging training experiences for Smokeball clients.

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Through her work at Smokeball and her close collaboration with attorneys, Sara has developed extensive knowledge across a wide range of practice areas. With deep technical expertise and more than ten years at Smokeball, she is a trusted training expert who helps clients get the most out of their case management software.

With a background in computer science and attending Loyola University’s School of Law, Emily brings a unique blend of technical insight and legal expertise to the field of law firm operations. Over the past 15 years, she has worked extensively in family law & litigation law firms, focusing on client relations, legal billing, and maximizing profitability.  

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Emily has managed client billing and communications for over a decade, becoming a trusted expert in hourly billing practices specific to the hourly biller. In 2022, she transitioned from firm life to join Smokeball’s training team as a legal billing expert. Her role has since evolved into account management, where she continues to work hands-on with law firms across the country, helping them optimize their use of Smokeball’s practice management software.

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Emily’s deep experience in law firm operations paired with a passion for productivity and process improvement enables her to help firms run more profitably while delivering a better client experience.