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The Ethics of Law Firm Communication: How to Avoid a GrievanceThe Ethics of Law Firm Communication: How to Avoid a GrievanceThe Ethics of Law Firm Communication: How to Avoid a Grievance

The Ethics of Law Firm Communication: How to Avoid a Grievance

Whether you’re a seasoned practitioner or a baby associate, this CLE will offer essential guidance to keep you out of grievance peril.

2024-07-18 13:00
Jordan Turk

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Many attorneys fear the day they get a thick envelope delivered from their state bar. Grievances, even those filed frivolously, are enough to make your heart skip a couple beats. Avoiding grievances (and the oh-so-fun disciplinary actions that accompany them) is paramount to safeguarding both your reputation and your license to practice law. This free CLE will delve into the strategies, best practices, and pitfalls of protecting yourself against malpractice claims, as well as how to keep you on the right side of your ethical guidelines.

Join attorney Jordan Turk as she takes you through the top common disciplinary complaints filed against attorneys, and how to avoid them altogether. Sometimes the issue lies with client communication, or a careless bookkeeping mistake. Regardless of the cause, there are easy strategies to implement to keep yourself out of disciplinary action crosshairs.

In this free CLE webinar, you’ll learn:

Identifying ethical concerns in your everyday law practice

Best practices and sample policies for client communication, trust accounting, and employee oversight

Strategies for keeping client and law firm information secure

The impact of AI in attorney grievance

Webinar duration: 60 minutes.

This webinar is eligible for CLE credit in multiple jurisdictions.*

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CLE Information

In which U.S. states is this webinar CLE credit eligible?

This program is eligible for 1 hour of CLE credit in 60-minute states, and 50 minutes of CLE credit in 50-minute states. Credit hours are estimated and are subject to each state’s approval and credit rounding rules. CLE credit has been applied for in the following states: AL, AK, AZ, AR, CA, CO, CT, FL, GA, IL, IA, MN, MO, NE, NH, NJ, NM, NY, NC, OH, OK, OR, PA, TN, TX, UT, VT, WA, WV, WI, and WY. For states not listed above, you may still apply for reciprocity CLE credit if applicable.

Who is eligible to receive CLE credit?

To be eligible for CLE credit for this webinar, you must attend the entire LIVE duration of this webinar and participate in the polls. Note, partial CLE credit for this course is not available.

You cannot watch the program in a group if you wish to earn CLE credit. If you do choose to watch the event in a group, ensure that you are also logged in on your own personal device, under your log-in credentials, as we will need proof of your attendance (though it is highly recommended that you view the event from your own personal device).

How do I receive CLE credit?

If you have met the participation requirements, you will receive a personalized CLE affidavit from for the program at which you attended at least one session to completion. Please check your spam or junk folders as these emails often end up there. Please note you will fill out one affidavit for the full event. Once you complete the affidavit, you will be able to download your certificate(s) of attendance and they will be emailed to you as well from You must fill out your CLE attendance affidavit and have your certificate in-hand within 3 weeks after the program ends to be eligible to receive CLE credit from this webinar.

Featured Presenter
Jordan Turk
Jordan Turk

Jordan is a practicing attorney in Texas, and the Legal Technology Advisor at Smokeball. Her family law expertise includes complex property division and contentious custody cases, as well as appeals and prenuptial agreements. In addition to her family law practice, she’s passionate about legal technology and how it can revolutionize law firms.

Jordan graduated from the University of Texas at Austin with a B.A. in Classics, History, and Religious Studies and then went on to attend the University of Arkansas School of Law to earn her J.D. After almost four years of practice with a high-asset family law firm in Houston (and after being frustrated at the lack of automation in her firm), she discovered the world of legal technology which ultimately brought her to Smokeball.

In Hacking Law Firm Success with Jordan Turk, she interviews law firm founders about how they grew and scaled their practices, as well as their ethos behind managing a firm.

Secure your spot for this webinar.

Register now