Defiant Law is a results-driven litigation firm advocating for homeowners, consumers, and injury victims across California and the Southwest. With Smokeball powering its operations, Defiant Law now runs with the efficiency and structure of a modern legal business, seamlessly connecting intake, lead conversion, matter management, time tracking, billing, and AI tools to support sustainable growth.
Disorganization, inefficiency and barriers to growth
Firm founder Estefan Encarnacion struggled with software that was unintuitive and slowed down daily work. “I switched over from a different platform that was way too difficult to use,” says Estefan. He needed a user-friendly system that would unify his office. Billing was inconsistent, and time tracking often fell through the cracks because the platform was so manual. These struggles, paired with a disorganized document management structure, acted as a barrier to firm growth. Estefan struggled to add new staff members and lead management was not scalable. He moved to Smokeball knowing it would address all these problems in one comprehensive case management solution.
Unified practice management platform built for scaling
Estefan and his team were immediately impressed with Smokeball’s intuitive user interface. “Smokeball is completely different. It is so user-friendly. The dashboard incorporates everything we need to view daily,” Estefan notes. Smokeball provides a holistic view of the firm through the following features:
These features create an efficient and comprehensive training process for Defiant team members and enable Estefan to closely monitor growth opportunities for the business.
A firm transformed and prepared to scale
With Smokeball, Estefan can handle significantly more matters without burnout or chaos. “With Smokeball, I take on way more business because we’re so organized and efficient,” says Estefan. Because he is now able to track time down to the minute, he sees consistent increases in profitability. Estefan drives his firm forward through lead management that is directly embedded in his site while using AI to modernize his approach to legal work.
With Smokeball, Defiant Law built the infrastructure to scale confidently and sustainably. Estefan now runs a practice that is more organized, efficient, and profitable. He can now take on increasing caseloads without sacrificing quality or burning out the team. As the firm continues to grow, Smokeball remains a true partner in that journey, providing the tools, intelligence, and integrations that empower Estefan to operate at his highest level.
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