Burch Shepard Family Law Group is a specialized practice focusing exclusively on family cases. Their experienced attorneys prioritize innovative approaches that allow them to care for every client while managing a high volume of cases. Partner Courtney Shepard fosters a culture of collaboration, precision, and compassionate client focus. By giving her team the tools to stay connected, efficient, and detail-oriented, Smokeball helps reinforce this culture every day.
Running a high-volume firm out of Microsoft Word
Before Smokeball, Burch Shepard Family Law didn’t have any case management software. Their firm ran out of Microsoft word and scattered files. For a volume practice, there was no way to stay organized or connected in the face of large caseloads. “As our firm started to grow, we needed a way to stay organized and connected so everyone could access all the files efficiently,” says Courtney. Another challenge for Burch law was their inability to access documents outside of the office. “Before Smokeball, we couldn’t easily access our documents in court. Everything was scattered and hard to reach when we needed it most,” Courtney adds.
With Smokeball, Burch Family Law gained flexibility and control to work efficiently from anywhere. Courtney loved Smokeball for its:
Cloud-based solution keeping the firm connected and productive from anywhere
Document automation, timekeeping, and integrated document storage are the other everyday essentials that keep Burch’s growing caseload organized and accessible. Courtney praises Smokeball’s commitment to innovation, noting that her team uses Archie AI to summarize deposition transcripts and quickly locate key information, saving valuable research time. “Smokeball’s superpower is giving you total control, visibility, and mobility without extra effort. It doesn’t just manage your law firm, it powers it,” Courtney adds.
Scaling business without sacrificing client care
Since implementing Smokeball, Burch Shepard Family Law Group has seen a measurable improvement in efficiency and time management. Tools like TemplateLab, AutoTime, and Archie streamline daily operations while reducing downtime and eliminating administrative bottlenecks. “Smokeball has allowed us to handle more cases with the same level of care and attention, which directly increases productivity and profitability,” says Courtney.
By integrating Smokeball with RingCentral, the firm now automatically tracks calls and billable activity, ensuring accuracy and consistency in every matter. Courtney summed it up simply: Smokeball helps her team “work smarter.”
What once felt like disjointed administrative burden became a smooth, efficient process. With Smokeball, Burch Shepard Family Law Group can devote more energy to what matters, delivering exceptional legal service while confidently managing the day-to-day details that keep their practice running at full speed.
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