Melrose Law is a personal injury firm in North Carolina focused on catastrophic injuries, wrongful death, and probate litigation. By adopting Smokeball, the firm now streamlines case management, communications, and document search. These improvements allow staff to reclaim time previously lost to email clutter and manual data hunting, while confidently managing decades-worth of case history under one unified system.

The struggle to search through decades worth of data

Adam Melrose joined his father Mark at Melrose Law after becoming an attorney himself. When the duo was ready to evolve into a new case management solution, they knew they had to migrate 30 years of data and client communications, a huge undertaking even for a tech-savvy user like Adam.  “We had just an astronomical amount of information,” says Adam. The team also struggled to sort through their email history. Without a simple way of searching for conversations, Adam’s team wasted hours each month searching through their inboxes to locate the status of a case. Enter Smokeball, the software partner that provided confidence in moving mass amounts of data, and the comprehensive tool providing visibility into firm communications and employee activity.

Clear result in a seamless migration

Adam’s nerves surrounding his large-scale data migration were settled when he met with Smokeball’s migration team who clearly outlined expectations before Adam paid for any services. “The expectations and the result were very clearly explained and discussed before there was any action,” mentions Adam. He was blown away by the hands-on effort provided by the team to make sure the data appeared in his Smokeball exactly as he planned. Once his data was in the software, Smokeball enabled him to:  

• Track time spent on firm activities to re-evaluate priorities and optimize business processes

• Quickly find and organize every email and firm document

• Create a case-based tasking model aligned with firm operations

• Quickly draft client correspondence using Archie AI  

By improving visibility into past email communications, allowing staff to efficiently search through documents, and providing a custom task infrastructure, Adam saw an impressive 25% increase in caseload with the same staffing levels after implementing Smokeball. He emphasizes the hours saved every week now that he’s not sorting through his inbox to find case information. “I used to spend 10–30 minutes a day digging through archived emails, and that’s almost completely disappeared with Smokeball,” says Adam. What once felt fragmented now runs as a cohesive, fully searchable system. Adam’s firm handles significantly more cases with the same staff, all while enjoying smoother operations and confidence in their software.