👋 Hello! It looks like you're visiting from the US. Do you want to visit our American site?
👋 Hello! It looks like you're visiting from the UK. Do you want to visit our UK site?
👋 Hello! It looks like you're visiting from Australia. Do you want to visit our Australian site?

How to Modernize and Innovate Your Law Practice

Noel Peel

Written by

Noel Peel


September 5, 2019


Most law firms don’t like change but what if change, specifically innovation, was the key to making more profits and staying ahead of your competitors? Law firms that encourage innovation amongst their associates and support staff can generate solutions and improvements faster than more conservative law firms. Just imagine if your employees felt that they were free to generate and share innovative ideas, new processes and systems, and genius ways of earning or saving money—you could literally tap into a goldmine. Let’s take a look at a few ways you can encourage this type of innovation at your law firm.

Listen to Staff and Client Complaints

If your associates or support staff are gripping about something, it doesn’t mean that they’re whiny or ungrateful, what it could mean is that there is a problem that they’ve noticed. It’s important that you listen to these complaints because they’re pointing to areas that can use improvement. And oftentimes, clients will complain directly to support staff such as secretaries and receptionists because they’re the first line of communication.

Encourage your staff to make a note of client complaints, and review the list at least once a year. Listening to these complaints will give you an idea of the most common complaints. For example, if you consistently hear clients complaining about how they can never get anyone on the phone, then you know you have a problem with your client communication system that needs to be fixed.  Take note: It’s important that you don’t punish your employees for bringing their own complaints to the table. Remember, complaints are warning systems that a problem needs to be fixed.

Listen To Solutions

The most innovative solutions to problems come from the people suffering the consequences of the issue. This is why you must encourage your staff (and clients) to speak up about how you make improvements. Make a habit of asking for suggestions for problem solving at your firm meetings. And refrain from criticizing suggestions even if they seem unfeasible, and set rules for respectfully engaging with ideas that all employees must follow.  But once you receive suggestions about solutions, take them seriously and consider at least trying them out.

Allow Failure

If you want to drive innovation at your law firm, you must be prepared to experience and accept failure some of the time. Not every solution or system or process you try will work out. There has to be room for mistakes — even big mistakes if you want an innovative law firm.  Remember, innovation can’t happen without risks.

Invest in Resources

While innovation can happen on a shoestring budget, it can’t thrive there. At some point you will need to invest money and staffing if you want to properly implement innovative solutions at your law firm. Once again, you must be prepared for the possibility of failure even if you’ve invested a significant amount of money into a new innovative solution. So if you’re law firm has limited funding, you can start with innovative solutions that require less financial risk.

No matter how large or small your law firm, making innovation a top priority will benefit your bottom-line. Smokeball legal practice management software helps increase profitability by over 30% on average. Learn more and get your customized demo today!

Related Product Content

No items found.
No items found.
No items found.

Book Your Free Demo

Ready to see how Smokeball client intake software helps you Run Your Best Firm? Schedule your free demo!

This field is required.

This field is required.

This field is required.

This field is required.

This field is required.

This field is required.

This field is required.

Your personal data will be kept confidential. For more information about how we collect, store, and use your personal data, please read our Privacy Policy and Terms and Conditions.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

More from the Smokeball blog

Subscribe to Our Newsletter