Initially attracted by Smokeball’s integration with Microsoft Word and Outlook, Boyd & Kummer expected it to help refine their process for managing cases. What they didn’t expect, was how Smokeball helped them get so much more out of the case management system. Beyond improving their ability to practice law, Smokeball fundamentally changed Boyd and Kummer’s day-to-day life.

The Challenges

Boyd & Kummer’s ability to deliver high-quality client service has always been a point of pride for their firm and it’s helped set them apart from other small law firms in Chicago.

Boyd & Kummer’s process for keeping track of documents, emails and client information was difficult, inefficient, and time-consuming. The challenge was that their case management system was working against them rather than working with the programs they used on a daily basis. It was cumbersome for Boyd & Kummer to navigate into Outlook, send an email, open Microsoft Word and the document, and finally open their case management system to docket everything.

“Smokeball is Magic”

After deciding to adopt Smokeball and completing the training, Boyd & Kummer began to see the positive outcomes for their firm almost immediately. “With Smokeball, instead of focusing on the process I am focusing on the content. It makes my work much more efficient.” Kummer says.

Putting the Pieces Together

Smokeball makes it possible for Boyd & Kummer to easily link together the programs they use most: Outlook and Word. The integration with Outlook automatically manages sent and received email and works with Smokeball to generate a clear history of communication between their practice and clients.

By storing all of their custom templates in Smokeball, Boyd & Kummer can now pull all their client information from Smokeball to automatically fill out forms, draft emails, and generate documents in seconds. Instead of going back and repurposing old documents, all their forms are automatically generated and populated with accurate client information. Smokeball has become an all-in-one system for Boyd & Kummer.